You have been given an estimated arrival window. Our crew will do all that they can to arrive within that time frame however there are too many factors outside of our control (weather, traffic and delay from moves prior to yours) that can delay arrival time. For that reason arrival time is estimated only and never guaranteed. There will be NO discounts or refunds permitted after the move begins. In the event of rain on your move day and after your mover arrival, our office permits a fifteen minute maximum credit for any/all rain delays only. Customer cancellation due to late arrival or rain will result in the full cancellation fee. Please make sure our staff has your correct contact number so that we can provide a courtesy call when the crew is either en route to your move or notify you of delays.

Please verify the phone contact and address information for your move service. Any changes to your contact information must be made in writing to our office prior to your move day. It is the responsibility of the customer to provide accurate contact and address information. Any delay caused due to inaccurate information is the responsibility of the customer.

We reserve the right to cancel or reschedule any move on move day when movers arrive if the information that you provided to this office is inaccurate or incorrect. We reserve the right to refuse service if, at our sole discretion, the move conditions are dangerous, abusive or unsanitary. A $250 non-refundable cancel fee will be applied. In the event that we exercise our right to refuse service we will not be held liable to you or any other entity for direct or consequential damages.

You are guaranteed that your minimum truck size will be a 24’ box. We do not guarantee that all of your items will fit in one full truckload. Please provide as much information about your inventory when scheduling your move so that our representative can be accurate with the estimate of time and cargo space needed for your service.

Local hourly rate prices are calculated in full hourly increments which begin when the truck arrives at the start location and end when payment has been made in full and our truck is prepared to depart from end location. Arrival at you starting location is determined by GPS records. The time the truck is parked/stopped at your starting location (based on GPS records) is the official start time of your service. Your start location is defined as the physical street address of your starting location. 

It is the responsibility of the customer to collect and transport all hardware for disassembled furniture during the move process. The easiest way to manage this is to give the move crew plastic sealable bags for use to collect, separate and protect all nails, screws, door handles, drawer handles and knobs for use when reassembling the items. The move crew will hand the bags to you prior to leaving for the ending location.

Although our movers are professional and careful some occasional damage does occur. Please notify your mover, upon inspection at delivery, of any damaged or lost items. All damaged and lost items must be noted on the contract (front or back) and signed by a crew member and the customer. A claim must be made in writing to our Claims Department at mastermindservicesllc@gmail.com. It is the customer’s responsibility to inspect and account for all items upon delivery. No damage or loss claim is processed before payment is made in full. Damage or loss claims are not processed or awarded at the time of the move. Failure to notify the crew of any damaged or missing items prior to their departure will forfeit any claim of damage or loss.

Please present any coupons of promotional material you may have at the time of scheduling. You can forward an email coupon you may have received or notify your relocation representative that you have a promotional flyer at the time you make your reservation. The move crews are not permitted to apply discounts or coupons at the time of the move.

Payment methods accepted by our company include cash, money orders, cashier’s checks, MasterCard, Visa or Discover (credit or debit cards). Credit or debit cards will be accepted only if the card holder is present, the card is present and the cardholder has a valid State or military issued photo identification card or driver’s license. We do not accept personal checks or American Express. Payment is due in full upon delivery or completion of service at the discretion of the move crew.  In the event of any non-payment or if your credit card declines you would be held personally responsible for any and all charges due and any or all attorney’s fees associated with collecting and/or associated with this reservation and/or moving services.